Communication in the Workplace: It's KEY!

Communication in the workplace; is something vital to our productivity, success, and well-being as employees, yet something not clearly defined. What is communication? How do we do it effectively? Why is it important?

Communication is defined as the process by which individuals exchange information. This can be through signs, symbols, or behaviors like talking and sending emails. In the workplace, communication can come in many forms - emails, meetings, phone calls, memos, and chats with colleagues or supervisors. It is vital to a high-functioning workplace. Strong communication promotes effective scheduling, strong interpersonal relationships, and creates a supportive environment. It also minimizes conflict and reduces workplace stress.

Communication is important for more than the functionality of the workplace - it’s also essential to the well-being of employees. Research has shown that effective communication also leads to the development of interpersonal boundaries and a better balance between work life and home life. This contributes to professional development, health, and self-esteem. Communication helps both the employer and the employee!

Knowing what communication is, and why it’s important, how do we do it?

Studies have shown that there are two keys to effective communication: active listening, and intentionality.

Active listening involves showing the people that you’re in communication with that you are invested and interested in what they have to say. This may include body language cues, minimal verbal signals like “yeah” or “uh-hu”, eye contact, and facing the individual speaking. Active listening shows people you care - making the communication between the both of you much stronger. Intentionality is making deliberate decisions about what you should and shouldn’t communicate, and how to communicate things. For example, do you need to tell your coworker X? Does Y need to be a meeting, or could it be an email? Intentionality in your communication increases efficiency, decreases stress, and shows others that you’re both thoughtful and reliable; something we all want to be!

Though it can be challenging, communication in the workplace is worth putting the time and energy into. As members of the modern workforce, we must strive to work together and communicate effectively. Tell me in the comments below - what’s your favorite communication strategy?


Adu-Oppong, A. A., & Agyin-Birikorang, E. (2014). COMMUNICATION IN THE WORKPLACE: GUIDELINES FOR IMPROVING EFFECTIVENESS. Global Journal of Commerce & Management Perspective, 3(5), 208–213. http://gifre.org/library/upload/volume/208-213-COMMUNICATION-vol-3-5-gjcmp.pdf

Developing Effective Communication Skills. (2007). Journal of oncology practice, 3(6), 314–317. https://doi.org/10.1200/JOP.0766501

Dr. Unnatti Jain

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